Refund policy

Last updated: September 26, 2026

At Avelmont Time, we want our customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions under which products may be returned and refunds may be issued.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

In the same condition in which you received it.
Unused, unworn, and undamaged.
Returned with its original packaging, accessories, tags, and other included materials.
Accompanied by proof of purchase or order information.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending an item back, please contact us at storehexa0029@gmail.com with your order details and reason for the return.

Please do not send a return without first contacting us.

Return Address

Approved returns should be sent according to the return instructions provided by our customer support team.

Business address:

Avelmont Time
28 Regent Rd
Leicester LE1 6YH
United Kingdom

Please contact us before shipping your return to confirm the appropriate return instructions.

Return Shipping Costs

Unless the product is damaged, defective, incorrect, or otherwise required by applicable consumer law, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at storehexa0029@gmail.com.

Please include your order information and, where appropriate, photographs showing the problem. We will review the issue and provide an appropriate solution.

Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, worn, altered, or damaged after delivery.
Items returned without required packaging or accessories where this materially affects their condition or value.
Personalised or custom-made products, where applicable.
Items that cannot be returned for hygiene or health-protection reasons once unsealed, where applicable.
Gift cards, where applicable and permitted by law.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.

Order Cancellations

You may request cancellation within 15 minutes of placing your order by contacting storehexa0029@gmail.com.

We will make reasonable efforts to process the cancellation. However, cancellation cannot be guaranteed once an order has already been processed, prepared, or fulfilled.